Refund policy
RETURN & REFUND POLICY — DAVINCI COUTURE
RETURNS
We accept returns within 30 days of delivery.
To be eligible for a return, items must be:
- Unworn, unused, and in original condition
- Free of stains, odors, or damage
- Returned with original packaging and tags
We reserve the right to deny returns that do not meet these conditions.
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FREE RETURN SHIPPING
We offer free return shipping for eligible returns. Instructions will be provided once your return request is approved.
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REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to your original payment method within 5–10 business days.
Original shipping costs (if any) are non-refundable unless the return is due to our error.
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EXCHANGES
We allow exchanges for different sizes or items, subject to availability. If the requested item is unavailable, a refund will be issued instead.
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DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery with photo evidence.
We will resolve the issue with a replacement or refund at no additional cost.
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NON-RETURNABLE CONDITIONS
Returns may be refused if:
- Items show signs of wear or use
- Items are returned outside the 30-day window
- Items are damaged by the customer
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ABUSE & FRAUD PREVENTION
Davinci Couture reserves the right to refuse returns, refunds, or exchanges in cases of suspected abuse, excessive returns, or fraudulent activity.
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CONTACT
For all return and refund inquiries, contact:
Davinci Couture
Email: zatitialamin@gmail.com